All craftwork is done here in our family-owned embroidery shop (see Bayshore Embroidery) located in Kemah, Texas USA since 1989. Typically we can fulfill an order with 24 hours, but customization or large orders may take an additional day or so. We fully guarantee our products. If you are not 100% happy, you may return your product and we will replace it at no extra charge or fully refund you for your purchase. Questions? Call 713-306-5418.
We ship via USPS 2nd Day Priority or Overnight Shipping and you will be sent a Tracking Number at the time of shipment. International Shipping: Please note that International Shipping is subject to each country’s claim office and therefore may be subject to a delay, but generally it takes 8-14 days for delivery to countries outside of the USA.
We accept all valid credit cards and use PayPal™ as our credit card processor. You do NOT need to sign up for a PayPal™ account. PayPal uses data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud. Protecting our customers and their information is of the upmost importance to us, and your trust is critical for our continued success and growth. We do not share your name or info with anyone, and we do not participate in any email or text marketing applications.